TY  - BOOK
AU  - Evans,James R.
AU  - Evans,James R.
TI  - Quality and performance excellence: management, organization, and strategy 
SN  - 9780324381320 (pbk.)
AV  - HD62.15 .D4 E93 2008
PY  - 2008///
CY  - Mason, OH
PB  - Thomson Business and Economics
KW  - Total quality management
N1  - Rev. ed. of: Total quality : management, organization and strategy. 4th ed; Includes bibliographical references and index
UR  - http://www.loc.gov/catdir/toc/fy0709/2006940761.html
ER  -