TY  - BOOK
AU  - Goetsch,David L.
TI  - Quality management for organizational excellence: introduction to total quality 
SN  - 9781292022338 (pbk.)
AV  - HD62.15 .G46 2014
PY  - 2014///.
CY  - Harlow : 
PB  - Pearson Education Limited
KW  - Total quality management
ER  -