Evans, James R. 1950-
Quality and performance excellence : management, organization, and strategy / James R. Evans. - 5th ed. - Mason, OH : Thomson Business and Economics, c2008. - x, 502 p. : ill. ; 24 cm.
Rev. ed. of: Total quality : management, organization and strategy. 4th ed.
Includes bibliographical references and index.
9780324381320 (pbk.) 0324381328 (pbk.)
Total quality management.
HD62.15 / .D4 E93 2008
Quality and performance excellence : management, organization, and strategy / James R. Evans. - 5th ed. - Mason, OH : Thomson Business and Economics, c2008. - x, 502 p. : ill. ; 24 cm.
Rev. ed. of: Total quality : management, organization and strategy. 4th ed.
Includes bibliographical references and index.
9780324381320 (pbk.) 0324381328 (pbk.)
Total quality management.
HD62.15 / .D4 E93 2008